Returns & Refund Policy
Effective Date: May 2026
We hope you are fully satisfied with your Ethérea order
Returns Eligibility
Due to hygiene and safety reasons, we cannot accept returns of:
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opened skincare products
-
used body care products
-
used candles
Unused and unopened items may be eligible for return within 14 days of delivery.
Items must:
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remain sealed
-
be unused
-
be in original packaging
Damaged or Faulty Orders
If your order arrives:
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damaged
-
leaking
-
defective
please contact us within 48 hours of delivery at:
info@ethereaskincare.com
Please include:
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order number
-
photographs
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description of the issue
Approved claims may receive:
-
replacement
-
refund
-
store credit
Non-Returnable Items
We do not accept returns for:
-
opened cosmetic products
-
used candles
-
gift cards
-
final sale items
Shipping Costs
Original shipping costs are non-refundable unless the item is faulty.
Customers are responsible for return shipping unless otherwise agreed